Privacy Policy
At Hart and Craftsmen, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information. We may update this policy from time to time, and any changes will be reflected here.
1. What Data We Collect
We may collect the following personal information to enhance your experience:
Your name
Your contact information, including your billing and delivery address
Your email address
Your telephone number
2. How We Use Your Data
We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We use your personal information for the following purposes:
To process and fulfil your orders
To manage your account
To improve our products and services
To contact you regarding your order or account
To send marketing emails (only if you have provided explicit consent)
You can update your preferences or withdraw consent at any time by contacting us at hartandcraftsmen@gmail.com.
3. Sharing Your Data
We do not sell, rent, or exchange customer data for marketing purposes. We only share your details when necessary for operational reasons, such as:
Delivering your order via trusted courier services
Processing payments securely through third-party payment providers
Requesting product reviews via email (if consent is given)
We will never share your payment details with third parties.
4. Your Rights Under UK GDPR
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access – You can request details of the personal data we hold about you.
Right to Rectification – You can correct inaccurate or incomplete data.
Right to Erasure – You can request the deletion of your data (subject to legal obligations).
Right to Restrict Processing – You can request limitations on how we use your data.
Right to Data Portability – You can request to receive your data in a structured format.
Right to Object – You can object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please email us at hartandcraftsmen@gmail.com.
5. Cookies
Cookies are small files stored on your device to enhance your experience. We use cookies to:
Enable essential website functions (e.g., shopping cart and checkout)
Analyse site traffic to improve performance
By using our website, you consent to our use of essential cookies. You can manage non-essential cookies through your browser settings.
6. Security of Your Data
We take the security of your personal information seriously and implement appropriate measures, including:
Secure payment processing (HTTPS encryption)
Compliance with data protection regulations
Restricted access to personal data
For security reasons, we strongly recommend that you do not send payment details via email. Always use our secure online payment facility.
7. Data Retention
We retain personal data only for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes. If you wish to delete your account, please contact us at hartandcraftsmen@gmail.com.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: hartandcraftsmen@gmail.com
Phone: 07845 938670
